Privacy Policy

Privacy Policy

(Updated 2nd May 2014)

The Website is operated by C5Alive ("C5Alive/we/our/us") at registered office 28 Tivoli Road, Margate, Kent, CT9 5SF.

 As user of the site (referred to as “you/your”) you acknowledge that any use of this site (including any transactions you make) is subject to this Privacy Policy together with our Returns Policy, Delivery Policy and Terms and Conditions.

The purpose of this statement is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you. By either registering as a user of any services provided by C5Alive on this website and/or by using the C5Alive website generally you consent and agree to this use by us.

C5Alive does not knowingly collect data from any unsupervised person under the age of 18.  If you are under the age of 18, you must not use the C5Alive website or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.


Use of your Personal Information

When you register and use this site:

You will be asked to provide certain information such as your name contact details and possibly credit card or other payment details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.

Some of our services will require further details, for example, when using the Wish list service, this will require further information to set up and maintain your wish list and allow your chosen guests to see your list details for example.

In addition we may gather other information about your use of the website, including by the use of cookies (see section on Cookies below).

We may use information that you provide or that is obtained by us: 

To register you with our website and to manage any account you hold with us 
To administer our website services; 
To fulfil our agreement with you and to process your order and obtain payment.
To analyse and profile your shopping preferences e.g. (market, customer and product analysis) to enable us (i) to provide you with a personalised browsing experience when using the website and (ii) to review, develop and improve the products and services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme. 
We may keep you informed of such products and services (including products and services of other companies and organisations and including special offers, discounts, offers, competitions and so on) which we consider may be of interest to you by any of the following methods:


SMS text messages and other electronic messages such as picture messaging


Social Media, C5Alive Forum

Or otherwise

To administer any prize draws or competitions you may enter.

If you do not wish to receive information of products and services which may be of interest to you from us please inform us in writing.

We may engage third party payment providers to administer and process your payment card details in order to complete any purchase that you make through the website.

We may store and process your information on our own information technology systems or on systems owned by third parties that may store and process your information on our behalf.


This site uses cookies which are text files which contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make our website more user-friendly. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.

By using the C5Alive website, mobile website, forum and apps, you are agreeing to our Privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies.


We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online. You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.


You have the right to see personal data (as defined in the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee (see Contact Us below).

If you are concerned that any of the information we hold on you is incorrect please Contact Us.

Please be aware that our site may link to other websites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked websites.

How can I get my name removed from the mailing list?

If you want to be removed from our mailing list, please send an email to with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request.

How do I change any details stored on

To change any of your registered details on, click on ‘Sign in’ and enter your login name and password. Once logged in change any of the details shown and click ‘update my details'.

Contact Us

If you have any comments or queries in connection with our privacy policy, please Email  or write to the C5Alive at 28 Tivoli Road, Margate, Kent, CT9 5SF

Changes to Policy

We may amend and update this policy from time to time. Any changes in the future will be posted on this page. The date of the latest update to this privacy policy is set out at the top of this policy.

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