Delivery Information

Delivery Policy

(Updated 2nd May 2014)

The Website is operated by C5Alive ("C5Alive/we/our/us") at registered office 28 Tivoli Road, Margate, Kent, CT9 5SF.

As user of the site (referred to as “you/your”) you acknowledge that any use of this site (including any transactions you make) is subject to this Delivery Policy together with our Returns Policy, Privacy Policy and Terms and Conditions.



Delivery of the goods will be made to the address as specified on the buyers order.

Any dates quoted for delivery are approximate only. We will make every effort to deliver goods within the quoted timescales; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within estimated timescales.

Where the goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the seller to deliver any one or more of the instalments in accordance with these conditions or any claim by the buyer in respect of any one or more instalments shall not entitle the buyer to treat the contract as a whole as repudiated.

We shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

If delivery is delayed by industrial dispute or any circumstances beyond the seller’s control then the periods for delivery shall be extended by such a period as is reasonable in the circumstances. Should any delay continue for a period exceeding six months then, unless the parties agree to the contrary, the contract shall be deemed to be terminated without any claim for compensation against the supplier.

Title to any goods you order on this site shall pass to you on delivery of the goods provided that we have processed and received payment in full for the goods.

All prices are shown in £s sterling and include VAT (where applicable) at the applicable current rates and include delivery charges to the UK Mainland ONLY, unless expressly stated otherwise.

Deliveries to be made outside of the UK Mainland are to be quoted for separately, acceptance and payment must be received for these charges before the order is to be placed and processed.

The buyer must contact the seller to obtain confirmation on delivery prices for orders outside of the UK Mainland.

Deliveries being made that require importing to a country may incur additional charges that will be payable by the buyer, i.e. Australia import tax applies to orders exceeding “x.xx AUS amount”, exact values are to be checked at the time the order is being placed as these rules are not set by us.

Risk for loss and damage of goods passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.

We reserve the right to restrict these services at any time. We reserve the right to alter or amend delivery times in exceptional circumstances. All delivery times quoted are subject to stock availability and delivery location.


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