my son has a tale of woe with the Post Office and T-Mobile, he paid an installment of his contract over the post office counter in cash as adised can be done on the TY-Mobile bill.
about week later his phone is cut off, he contact T-Mobile who state reason as non payment, he says he has paid and has a receipt from POC but T-Mobile rep states "T-Mobil no longer accepts the Post office for payments because of issues".
he counters that might well be, but POC is still stated on that bill under payment methods and how is he to know? did they publish it??? NO!
so we fax over the payment receipt as then asked. - to be told they don't accept it as proof!!!!!!
ended up i paid on a card to restoe his phone, after 9 weeks he gets a credit on his account, then 3 days later they cut him off again, wait for it ----- for none payment
- but his account is in credit for twice more than the outstanding amount.
the mind boggles
now he pays me and i pay t-mobile, but they keep cutting him off before they send the ruddy bill out
end of contract - will be END of T-Mobile contract