Hello to ALL,
I guess you was very lucky with the results of the Olympic Games and overall the British results with bicycles or?
I have passed my trip with my son to London good but now I have a problem.
But first the story.
In this trip to London I would like to try a electric-Bike in special the GOCYLE but there was very difficult to find a shop(Chain) that have one to show and to let them try.
After a few shops and chains, I was send to CYCLESURGERY in HOLBORN, where they have search me one, I think it was a second hand one.
I was there with my son and to make a test they have said that I must pay a refund off the total prices (1295Poundes) to try the bike. I have said but there is my son waiting in the shop but they still wanted the refund and I without anymore discussion have made the refund by credit-card.
The technical support there was good and the 15min test has showed me that this system to cut off by 15mph is a sh…..
So I give the bike back after a total of 25min be in here shop.
So now the problem, when I come back to Spain and I look on my Bank account is see first that I get back 1591€ and in the next movement they charge me 1660€ so I have ask the shop why is there this big differences and they said I must ask my bank.
Talking with my bank they said this is why the shop have made a fold and NOT have cancel the transaction of the refund, no the have sell me the bike and the differences is the result off the changing rats of money.
So I very unpleased to lose for a fold off them and for nothing to get (15min. test) where the have said that the test no have charges.
I have now write a few mails to the shop to get back this deferens of money and also I have give them a possibility to give me the differences in a gift check and not in money BUT the play to know nothing and don’t give me a answer.
Anyone have had with this bike-Chain any problem and have get there a solution and witch more way are possibly to get back this 69€ that I lose of a fold of them?
Thank you for all your help + greetings from the 40Degree hot Valencia.
Thorsten